Incorect credit applied by debtor
A client over paid an invoice so was provided with a credit note. The client applied the full invoice amount to their payment instead of the credit note amount. Appreciate assistance in how I...
Forum Discussion
Thanks Yanike
Credit was applied to a payment that consisted of several invoices.
The trouble is trying to clear the overpayment in the last financial year and repayment (when it comes) in this financial year.
Thank you for your assistance
Hi Security360
It is still unclear to me how your client applied the credit/payments to the invoices. I would recommend you replicate exactly in the software what has occurred in real life by recording the payments and credits in your software as they occured. The help articles I gave you previously can shine some light on that, as well as this one: Receiving payments.
If you are unsure what the effects are when this crosses financial years I would recommend talking to your accounting advisor.
