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IdaS1's avatar
IdaS1
Trusted User
7 days ago

Incorrect amounts showing on Analyse Sales - Salesperson Multi-Period report

Hi, the total sales showing on the above report is incorrect and also missing one salesperson's data. 

 

Total sales from 1 July to 9 July 2024 should be $96k + GST, however, when I run the above report only $13k is showing for this period and one saleperson K Chow is missing - he should have $20k against his name. 

 

Also, for some reason, running the same report for July 2023 to June 2024 returns a NIL result for a majority of the months which is all wrong. Please help, thank you. 

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 days ago

    Hi IdaS1 ,

    Thanks for your detailed post with screenshots. 

    To resolve the incorrect total sales report and missing salesperson data, ensure the date range is set correctly from July 1 to July 9, 2024, and check filters to include all salespeople and categories. Verify that sales entries are correctly recorded and categorized, especially for K Chow. Review the report settings in MYOB to include all relevant data and check for exclusions. Rebuild or refresh the data file via File > Optimize Company File to address potential data corruption. For the report showing NIL results from July 2023 to June 2024, confirm that historical data isn't archived or filtered out and that financial year settings are accurate. If the issue persists, try using our virtual assistant, MOCA, available at myob.com/support for further assistance. If MOCA can't resolve the problem, our live chat team is ready to help.


    Regards,
    Earl