Forum Discussion

Tina1959's avatar
Tina1959
Experienced Cover User
4 years ago
Solved

Incorrect creditor balances

I have an accounts payable reconcilliation amount that shows 2 creditors that have balances owing. These are both foreign currency amounts. Example 1 shows a balance of 2c - but the card shows a bal...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Tina1959 

     

    Thank you for providing those screenshots.


    Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.

     

    Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.

Tina1959's avatar
Tina1959
Experienced Cover User

Hi Stephen - this is the second response with the last upload attached that did not fir on the previous response.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Tina1959 

 

Thank you for providing those screenshots.


Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.

 

Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.

  • Tina1959's avatar
    Tina1959
    Experienced Cover User
    4 years ago

    Thanks Steve,

     

    Yes I have just got the message so will upload it all shortly. As I use multi currency I will also upload our old Classic File. Just waiting for everyone to finish what they are doing first.

  • Tina1959's avatar
    Tina1959
    Experienced Cover User
    4 years ago

    Hi Steve,

    Have uploaded both bakc up files - one for Account Right that we are using now and the other for the old Classic MYOB.

    If you need passwords to open the files let me know - I did not use a password on the back up of the new file but from memory whenever I have restored a file I have needed to put my password in for the old Classic version.

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi Tina1959 

       

      Looks like our team has received that file and is in the pipeline for that investigation and possible repair.

       

      We should be able to get around the company file passwords for v2020 and v19 company files. The ones we can't get around is the password when taking the backup file. For example, the password entered at the following window:

       



      If you have added a password at the following backup stage on that uploaded file, do repeat that upload process without that backup password being added before re-uploading it to the secure Dropzone/FTP account. 

       

      In any case, should our team encounter an error with retrieving or accessing that file, I'm sure that they will reach out to yourself with the next course of action.