Forum Discussion

Helonweelz's avatar
5 days ago

InTray Purchase - incorrect supplier details

im having an issue when I try to create bill from the In tray, that the incorrect supplier details are populated. the account codes, GST code, etc are all incorrect so It is slowing down my processes.

 

Ive cleared the myob Cache, and have triple checked the supplier details/abn/etc are all correct.

Its been happening for a few weeks now, and is happening with more than one supplier. Does anyone else have this issue? 

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    3 days ago

    Hi Helonweelz,

    That’s definitely unusual! Since you’ve already tried all the basics, the best next step is to contact our team so they can take a closer look. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl