im having an issue when I try to create bill from the In tray, that the incorrect supplier details are populated. the account codes, GST code, etc are all incorrect so It is slowing down my processes.
Ive cleared the myob Cache, and have triple checked the supplier details/abn/etc are all correct.
Its been happening for a few weeks now, and is happening with more than one supplier. Does anyone else have this issue?
Hi Helonweelz,
That’s definitely unusual! Since you’ve already tried all the basics, the best next step is to contact our team so they can take a closer look. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.
Regards,
Earl
This was happening to me too & driving me nuts for years. Finally I discovered that quite a few suppliers had our business ABN in the ABN section of the card file. Since many suppliers listed our ABN on the invoice under the customer name MYOB was incorrectly linking our ABN to the wrong supplier code. Our ABN must have been incorrectly entered by the person who originally setup the supplier code. Probably a fairly common error people make when Suppliers list both ABNs on the invoice.
Once I fixed the ABN from all the supplier who had it listed in the card file in error & added the suppliers actual abn the problem went away. MYOB still didn't recognise the supplier from the supplier invoice but it at least left the supplier field blank.
