Invoice - Security Data Breach
There seems to be a hole in the matrix system. On Tuesday I entered a sale in my myob account right and emailed it to myself, so I could check it before sending it to my customer. OMG, I was sho...
Forum Discussion
Hi Ih8MYOB,
Thank you for giving your thoughts on the matter.
Generally, we collect data from customers that experience this to make sure that there are no major security threats or data breaches. Also, the team is constantly collecting this data to optimize the system to lessen these incorrect emails.
We do appreciate your patience and we'll provide any needed assistance.
Cheers,
Genreve
Hi contourlawn
Thank you so much for your post. And I am sorry to hear about your experience and I realize how upsetting the issue is for you.
In general, we gather information from customers who encounter this to make sure that there are no significant security risk or data breaches. Additionally, the team is always gathering this information to improve the system and reduce the number of wrong emails.
Your patience is very much appreciated
Thanks,
Cel
That's fixed nothing. You responded faster to my forum post than my email, which still hasn't got a response. You haven't offered any solution or fix.
Do I try to delete the invoice I wrote and stop sending that invoice number to client and write a new one? or are you going to fix the link?I had a client who had a similar thing happen about about 2 years ago, his particular job wound not stand for a breach like this and was very concerned he had to open a link between his computer and you and I can now see why.
you are very lucky it didn't happen this client because he would talking to lawyers by now.
so are you going to respond to my email through my account and offer a proper solution because this response is less than helpful and feels patronising.
