Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.
Thanks for your post, and welcome to the Community Forum! This issue is known to us, and the current workaround is to log in to the browser version of our software, where the invoice reminder should function correctly. We do not have an estimated timeframe for when this issue will be resolved, but please rest assured that our team is actively working to fix it.
Feel free to post again if you have further queries and one of us will be happy to assist you. Regards, Earl
I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Cheers,
Princess
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Working","id":"message:834778","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:256538"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:834778"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:834778"},"body@stripHtml({\"truncateLength\":200})":" Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you. ","body@stringLength":"204","rawBody":"
Good morning
Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?
Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?
Thank you.
","customFields":[]},"Conversation:conversation:834778":{"__typename":"Conversation","id":"conversation:834778","solved":true,"topic":{"__ref":"ForumTopicMessage:message:834778"},"lastPostingActivityTime":"2024-05-06T14:05:40.812+10:00","lastPostTime":"2024-05-06T14:05:40.812+10:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:834778":{"__typename":"ModerationData","id":"moderation_data:834778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:834778_1":{"__typename":"Revision","id":"revision:834778_1","lastEditTime":"2023-09-04T12:59:41.923+10:00"},"ForumReplyMessage:message:834823":{"__typename":"ForumReplyMessage","id":"message:834823","conversation":{"__ref":"Conversation:conversation:834778"},"author":{"__ref":"User:user:295370"},"revisionNum":1,"uid":834823,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Invoice Reminders Function not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:834823"},"parent":{"__ref":"ForumTopicMessage:message:834778"},"body":"
Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.
\n
\n
\n
\n
Please let me know if you need further help.
\n
\n
Kind regards,
\n
Sai
","body@stringLength":"804","rawBody":"
Hi ,
\n
\n
Thank you for reaching out to us and I do apologize for the inconvenience it may have caused. Our development team is still trying to fully resolve the issue that's why some features are still affected. May I have the screenshot of the page so I can further look into this and provide you with the best resolution.
\n
\n
\n
\n
Please let me know if you need further help.
\n
\n
Kind regards,
\n
Sai
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background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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Just touching base tp see if you have any solutions to try as of yet? thank you.
Just touching base tp see if you have any solutions to try as of yet? thank you.
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Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
\n
\n
Cheers,
\n
Princess
","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835500_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"User:user:327918":{"__typename":"User","id":"user:327918","uid":327918,"login":"EarandHearing","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-03-27T23:41:22.354+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":null,"entityType":"USER","eventPath":"community:myob/user:327918"},"ModerationData:moderation_data:863372":{"__typename":"ModerationData","id":"moderation_data:863372","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:294708":{"__typename":"User","id":"user:294708","uid":294708,"login":"Earl_HD","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-03-03T17:14:13.686+11:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/images/dS0yOTQ3MDgtNDA1OThpQTBENDNEMTdGNTBFMjQzMg"},"rank":{"__ref":"Rank:rank:62"},"entityType":"USER","eventPath":"community:myob/user:294708"},"ForumReplyMessage:message:863372":{"__typename":"ForumReplyMessage","uid":863372,"id":"message:863372","revisionNum":1,"author":{"__ref":"User:user:327918"},"readOnly":false,"repliesCount":10,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:834823"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:863372"},"body":"
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:863372_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:863414":{"__typename":"ModerationData","id":"moderation_data:863414","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:863414":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:294708"},"id":"message:863414","revisionNum":1,"uid":863414,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:863372"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:863414"},"body":"
Thanks for your post, and welcome to the Community Forum! This issue is known to us, and the current workaround is to log in to the browser version of our software, where the invoice reminder should function correctly. We do not have an estimated timeframe for when this issue will be resolved, but please rest assured that our team is actively working to fix it.
Feel free to post again if you have further queries and one of us will be happy to assist you. Regards, Earl
Thanks for your post, and welcome to the Community Forum! This issue is known to us, and the current workaround is to log in to the browser version of our software, where the invoice reminder should function correctly. We do not have an estimated timeframe for when this issue will be resolved, but please rest assured that our team is actively working to fix it.
Feel free to post again if you have further queries and one of us will be happy to assist you. Regards, Earl
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This feature is still not working!
It's still a blank page from the desktop and no option at all from the web based version!!!
So MYOB has been working \"urgently\" to fix this problem since September? Eight months ago and still not working?
Not much hope for us for the non urgent problems is there?
It's still a blank page from the desktop and no option at all from the web based version!!!
So MYOB has been working \"urgently\" to fix this problem since September? Eight months ago and still not working?
Not much hope for us for the non urgent problems is there?
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I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
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Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
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Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
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Regards,
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Princess
","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:867161_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:834831":{"__typename":"ModerationData","id":"moderation_data:834831","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"ForumReplyMessage:message:834831":{"__typename":"ForumReplyMessage","uid":834831,"id":"message:834831","revisionNum":1,"author":{"__ref":"User:user:256538"},"readOnly":false,"repliesCount":15,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"parent":{"__ref":"ForumReplyMessage:message:834823"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","moderationData":{"__ref":"ModerationData:moderation_data:834831"},"body":"
