Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you.
Thank you for providing the requested details. I've run a fix script for your AccountRight file to address the issue you were experiencing with the employee card. You should now be able to access the employee card without encountering the error. Please log out of your AccountRight account and log back in to check if the fix has resolved the problem.
If the issue persists, please let me know. I'm here to ensure everything runs smoothly for you!
If my response has answered your question, please click on "Accept as Solution" to help other users find this information.
I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
Thanks very much for the reply. I'm perfectly comfortable using desktop or website but I can assure that the desktop is not working either. I've attached a screenshot taken right now.
We are aware of the invoice reminder in the desktop version. Our team has already been notified of this problem, and a ticket has been raised for further investigation. Your post has been added to that ticket and will be forwarded to the team handling this issue.
In the meantime, you can access your file via the browser (app.myob.com). Once there, you can navigate to Sales Settings >> Reminders >> Reminders Settings to manage your invoice reminders.
If you have any further questions or concerns, feel free to let me know.
To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
Regards
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User","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:256538":{"__typename":"User","id":"user:256538","uid":256538,"login":"q_man_snowflake","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-9.svg?time=0"},"rank":{"__ref":"Rank:rank:187"},"email":"","messagesCount":23,"biography":null,"topicsCount":10,"kudosReceivedCount":2,"kudosGivenCount":7,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-09-16T10:51:53.109+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ForumTopicMessage:message:834778":{"__typename":"ForumTopicMessage","uid":834778,"subject":"Invoice Reminders Function not Working","id":"message:834778","revisionNum":1,"repliesCount":28,"author":{"__ref":"User:user:256538"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:834778"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:834778"},"body@stripHtml({\"truncateLength\":200})":" Good morning Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help? Thank you. ","body@stringLength":"204","rawBody":"
Good morning
Today I've tried to access the Invoice Reminders but the window comes up blank and doesn't seem to be working. Can somebody help?
Thank you.
","kudosSumWeight":0,"postTime":"2023-09-04T12:59:41.923+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:834778_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":753},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:834778":{"__typename":"Conversation","id":"conversation:834778","solved":true,"topic":{"__ref":"ForumTopicMessage:message:834778"},"lastPostingActivityTime":"2024-05-06T14:05:40.812+10:00","lastPostTime":"2024-05-06T14:05:40.812+10:00","unreadReplyCount":28,"isSubscribed":false},"ModerationData:moderation_data:834778":{"__typename":"ModerationData","id":"moderation_data:834778","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:834778_1":{"__typename":"Revision","id":"revision:834778_1","lastEditTime":"2023-09-04T12:59:41.923+10:00"},"ForumReplyMessage:message:867161":{"__typename":"ForumReplyMessage","id":"message:867161","conversation":{"__ref":"Conversation:conversation:834778"},"author":{"__ref":"User:user:292938"},"revisionNum":1,"uid":867161,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"subject":"Re: Invoice Reminders Function not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:867161"},"parent":{"__ref":"ForumReplyMessage:message:867151"},"body":"
I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
\n
\n
Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
\n
\n
Regards,
\n
Princess
","body@stringLength":"1084","rawBody":"
Hi ,
\n
\n
I completely understand your concern about the ongoing issue with the invoice reminder feature. We are equally eager to address this matter promptly. After looking into it, I've found that while the feature isn't working on the desktop version, it is functional on the browser-based one. However, I know that this solution might not be suitable for everyone.
\n
\n
Please rest assured that our team is diligently working on resolving this issue. While we've made progress, it seems that a full resolution hasn't been reached yet. Your patience and understanding during this process are greatly appreciated. If you have any further questions or concerns, please feel free to let us know.
\n
\n
Regards,
\n
Princess
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Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
Thank you for reaching out. I'm sorry to hear that you're still experiencing this issue. I appreciate your understanding about this.
In this matter, can we ask you to please try to access your account in the browser and see if the invoice reminder is still not working? Please let us know so that we can raise it with the relevant team for further investigation.
\n
\n
Cheers,
\n
Princess
","kudosSumWeight":0,"repliesCount":13,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:835500_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:62":{"__typename":"Rank","id":"rank:62","position":4,"name":"MYOB Moderator","color":"333333","icon":null,"rankStyle":"TEXT"},"ModerationData:moderation_data:867161":{"__typename":"ModerationData","id":"moderation_data:867161","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:867151":{"__typename":"ModerationData","id":"moderation_data:867151","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"User:user:80134":{"__typename":"User","id":"user:80134","login":"carolineh","uid":80134,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://community.myob.com/t5/s/myob/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:171"},"email":"","messagesCount":159,"biography":null,"topicsCount":53,"kudosReceivedCount":5,"kudosGivenCount":1,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2013-06-10T17:56:39.771+10:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":5,"entityType":"USER","eventPath":"community:myob/user:80134"},"Rank:rank:171":{"__typename":"Rank","id":"rank:171","position":55,"name":"Trusted Cover User","color":"333333","icon":null,"rankStyle":"TEXT"},"ForumReplyMessage:message:867151":{"__typename":"ForumReplyMessage","id":"message:867151","revisionNum":1,"uid":867151,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Sales_and_Purchases"},"conversation":{"__ref":"Conversation:conversation:834778"},"subject":"Re: Invoice Reminders Function not Working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:867151"},"body":"
This feature is still not working!
It's still a blank page from the desktop and no option at all from the web based version!!!
So MYOB has been working \"urgently\" to fix this problem since September? Eight months ago and still not working?
Not much hope for us for the non urgent problems is there?
","body@stringLength":"368","rawBody":"
This feature is still not working!
It's still a blank page from the desktop and no option at all from the web based version!!!
So MYOB has been working \"urgently\" to fix this problem since September? Eight months ago and still not working?
Not much hope for us for the non urgent problems is there?
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Working","moderationData":{"__ref":"ModerationData:moderation_data:867162"},"body":"
Thanks very much for the reply. I'm perfectly comfortable using desktop or website but I can assure that the desktop is not working either. I've attached a screenshot taken right now.
Thanks very much for the reply. I'm perfectly comfortable using desktop or website but I can assure that the desktop is not working either. I've attached a screenshot taken right now.
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We are aware of the invoice reminder in the desktop version. Our team has already been notified of this problem, and a ticket has been raised for further investigation. Your post has been added to that ticket and will be forwarded to the team handling this issue.
\n
\n
In the meantime, you can access your file via the browser (app.myob.com). Once there, you can navigate to Sales Settings >> Reminders >> Reminders Settings to manage your invoice reminders.
\n
\n
If you have any further questions or concerns, feel free to let me know.
We are aware of the invoice reminder in the desktop version. Our team has already been notified of this problem, and a ticket has been raised for further investigation. Your post has been added to that ticket and will be forwarded to the team handling this issue.
\n
\n
In the meantime, you can access your file via the browser (app.myob.com). Once there, you can navigate to Sales Settings >> Reminders >> Reminders Settings to manage your invoice reminders.
\n
\n
If you have any further questions or concerns, feel free to let me know.
\n
\n
Cheers,
\n
Princess
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To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying\" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
To my mind, it appears MYOB is concentrating more on minor fixes and 'prettying\" up the looks rather than concentrating on issues which are frustrating to users and keep being brought up - such as this invoice reminder and the continued requests to be be able to purge data.
It really is disappointing the users - the people paying for myob! - are not listened to
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I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
\n
\n
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
I hear your concerns about the invoice reminder and request regarding purging data. Rest assured that we value your feedback and take user concerns seriously. While we continuously strive to improve the user experience, including minor fixes and interface enhancements, we also prioritize addressing critical issues that impact functionality and productivity, such as invoice reminders and data purging requests.
\n
\n
I assure you that it's being actively communicated to the relevant teams for consideration and resolution. I've also included your post in the raised ticket for documentation purposes. If you have any further questions or concerns, please don't hesitate to reach out.
\n
\n
Cheers,
\n
Princess
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HI
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
Unfortunately I have to take what you say with a grain of salt
The requests for being able to purge the data (which used to be available) has been going on since it was deleted as a function. So I'm not so sure MYOB does take user concerns seriously
The issue with invoice reminders has also been going on for months, if not longer.
Regards
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