Hi NFoster,
Dealing with this issue for so long isn’t ideal, and you shouldn’t have to go through this. On our side, invoice reminders appear to be working fine, and we haven’t had any reports of problems. If you’re using Chrome, it’s worth looking at your browser settings to ensure pop-ups aren’t blocked, or you could try it out on a different browser to see if that helps.
If you’re still getting blank screens after those checks, you can reach out to our team directly via live chat through our virtual assistant MOCA or open a support case through My Account. We’ll do our best to get it sorted for you.
Cheers,
Princess
Sorry to contradict you, but we started experiencing this early last week and support told me it is a known issue but it's not affecting everyone. They did confirm that multiple users were/are affected. They are also trying to tell me it is a network issue but we have users affected in different towns on different networks, regardless of what browser or PC being used.
I don't know where your "we haven't had any reports of problems" can come from. I contacted live chat about it who said it would be reported on the status.myob page but it never was.
