Invoices from 1 supplier not in In Tray
I receive invoices to my Outlook email and forward them to our MYOB In Tray.
In the last few days, emails from 1 supplier only are not showing in the In Tray. They show in my Sent items in outlook.
Forum Discussion
31 Replies
I lodged a ticket yesterday - waiting.
Hi Princess,
I have lodged a support ticket. What turn around time can I expect?
Thanks
Dani
Certainly not ideal, but I'm "lucky" I guess that it's only happening with one supplier for me?
Drag and drop not happening - also now it is intermittent with sending. I am now having to save the invoice and then forward it in a separate email.
This is certainly not ideal - time consuming. I just forward type accounts and it should be in the tray.
This is how it should work. I have forwarded several this morning and it appears to be working. Only time will tell.
Mel-Cabs,
Can you drag and drop the attachment from Outlook to the In tray?
That is what I have been doing. But it's not ideal.
Dani
Hi Mel_Cabs,
You shouldn’t have to deal with this kind of hassle, and we genuinely appreciate how patient you’ve been while working this out. It’s honestly a bit weird, and we can't quite tell what's stopping those invoices from getting to your In Tray without looking into it a bit more. Since this has been going on for a few weeks now, it’d be awesome if you could reach out to our team directly, so we can test a few things on both ends to figure out what’s going on.
Cheers,
MYOB
I have the same issue. They have been sent in outlook but do not receive in the Myob In Tray. I manually have to save the pdf and import via "add documents" or copy and paste the pdf into a separate email and send it. I've realised when reconciling the latest statements that this has been happening for a few weeks now as I am missing invoices that have been sent to Myob already.
I've sent 10 invoice this morning and only 1 made it through to the MYOB in tray.
A bit strange. If you’re seeing invoices show up in your sent items but they’re not landing in your In Tray, there’s something our team should take a look at. The best way for us to get to the bottom of it is for you to reach out directly, either by jumping onto live chat with MOCA (our virtual assistant) or by sending us a support ticket through MyAccount. We’ll dig into it and figure out what’s going on for you.
Cheers,
Princess
Over the last 2 days - we are having the same issue. I have forwarded - but they are not appearing in the in tray.
