Forum Discussion

esjaybee's avatar
esjaybee
Member
10 months ago

MYOB not warning for duplicate supplier invoices

Hi all, We've picked up today that MYOB is not warning for duplicate invoice numbers despite it being ticked in our security preferences. As a result we've paid a supplier twice for the same invoic...
Princess_R's avatar
Princess_R
MYOB Moderator
9 months ago

Hi esjaybee​,

 

Sorry for getting back to you late. I hope you were able to connect with our support team directly and get the help you needed? The old turn it off and on again can often do the trick here. If you untick and then tick the setting, as a sort of reset, that should ideally sort it.

 

If that doesn't do it, we think it will be best for you to reach our support team for some troubleshooting and investigation. You can chat with our support team live through our virtual assistant MOCA, or open a support ticket in MyAccount.

 

Cheers,

Princess

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