MYOB Subscription invoices no longer being emailed

Question

we are no longer receiving emailed subscription invoices from MYOB - the payments are still going through ok and I can get a copy by logging into our account but I would prefer that I still received the invoice via email.&nbsp; Can anyone please advise what we need to do - they used to arrive by email but stopped a couple of months ago

isaiah_c · Answer

Hi GAP,
&nbsp;
Please check your account's email preferences and ensuring that they are set to receive subscription-related emails. Additionally, please check your spam or junk folder, as emails may have been filtered there.
&nbsp;
If the issue persists, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount.
&nbsp;
Regards,
Sai
&nbsp;

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