Forum Discussion

MJBook's avatar
MJBook
Experienced User
20 days ago

Online pyts - turn off

I have just realised that ONLINE PAYMENTS has been activated.  I did NOT activate it, again another MYOB money grabbing earner.  I have tried to turn it OFF but the button won't move to turn it off.  It is not linked to the correct codes, either.  I am the owner of the product.  Again, I will have to spend hours on the phone to get this removed, plus chase up with customer as the payment has not been received.  MYOB 'STOP' doing automatic activations on everything and let the subscriber decide what they want or don't want rather than making us remove unwanted features.

 

ALSO,  Bring back OFFLINE BACKUPS.

4 Replies

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    20 days ago

    Hi MJBook,

     

    Thanks for your post. I can see why you’d want to turn Online Payments off. You can do this by going to Settings > Sales settings > Payments > Edit preferences, then deselecting Allow online invoice payments and saving the changes. This changes the default for new invoices. Existing invoices, recurring invoice templates, or invoices created through the Invoice app may still show the online payment option, so you’ll need to update those separately before sending. For the full steps, see Turning online payments on or off. 

     

    If needed, you can temporarily use Server Edition to work with offline backups.

     

    Regards,

    Sai

  • MJBook's avatar
    MJBook
    Experienced User
    20 days ago

    Thanks Sai but I had already gone thru' the steps before posting.  It won't deactivate so I will need to call MYOB, just another gliche with MYOB.  You can only use SE version for 2026.4, I'm on 2026.5 and today upgraded to 2026.6.

  • WhitmanHolmes's avatar
    WhitmanHolmes
    Experienced Cover User
    3 hours ago

    Isaiah_C​ 

    MYOB needs to come up with a solution to turn off the online payments System Wide, INCLUDING invoices that were sent prior to having to find the information to deactivate. We, as MYOB customers want to deactivate completely from this forced change. 

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 hours ago

    HI WhitmanHolmes. 

     

    I understand why you would feel this way about how other invoices are not affected when you change settings. Turning off online payments only affects new invoices, so older invoices can still show the Pay now option.

     

    Some businesses may still want to offer online payments on selected invoices, so the setting is managed per invoice.

     

    Secure Invoicing adds safer invoice links and payment options to help protect against scams. We know updating older invoices one by one isn’t ideal.

     

    More info: https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/deactivating-online-payments

     

    Regards,
    Genreve

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