Open invoice in reconcile screen
Is there any reason as to why an invoice I have only just created shows up in my Bank reconcile screen under deposits even though I have only just created the invoice and not applied a payment to it?
Forum Discussion
Hi SalterSurveying,
It's a bit strange that your newly created invoices are showing up in the reconciliation screen. The first thing I'd suggest is clearing your AccountRight cache, as this can sometimes resolve odd behavior. If that doesn't work, the invoices might be appearing in the reconciliation screen due to auto-matching or allocation. It could be incorrectly matching the newly created invoice to a bank transaction, causing it to show up in the reconciliation screen. So, the next step would be to check the transactions and your bank feeds.
If none of this helps, you'll need to reach out to our support team for further assistance. You can connect with our live chat agent via the virtual assistant MOCA or submit a support ticket through MyAccount.
Cheers,
Princess
Hi Princess_R
I went in and cleared the cache. No luck there, it did not change anything in MYOB after I logged back into it.
I also went in and checked in the Bank feeds because I personally never use the bank feeds but the guy I called and spoke to yesterday from MYOB was in there while shadowing my PC and I undid some matching and reconciling he had done. then I proceeded to cancel that bank feed so I never have to go in there again, I do not need to use it here in our workplace so it was useless to me anyway.
I also checked on the Liability account for customer deposits, I thought maybe there was an issue there.
I have added a screen shot showing the transactions in my reconcile screen, it also shows most of the items I have entered as spend money and wages etc, but as you can see the invoices I have created show up in the screen under their invoice number (eg:00001385) in the ID column.
They do not belong in this screen since I went into 'Sales', 'Enter Sale' and once the customer invoice/sale was created it instantly showed in the reconcile screen/window...
I am at a loss as to what to do.
Hi SalterSurveying,
Thanks for troubleshooting the issue and sending the screenshot. To dig deeper, you'll need to recap the invoice transactions to identify the accounts involved. If the "Asset Account for Tracking Receivables" isn't visible or correctly linked, update the linked accounts from the sales account window.
If everything looks correct but the invoice still shows up on the reconciliation screen, our support team will need to investigate further. The best options are to contact them directly or connect with our live chat agent via the virtual assistant MOCA.
Cheers,
Princess
