Tried all this
That’s the problem
Cause it was an order and as the last payment was made it was turned into a bill that has stock attached to it
The last payment made was incorrect that’s why I need to reverse it
But myob won’t let me as it’s attached to a bill
I get a warning message
Even though the reverse button is there and it looks good to use
this order now turned into a bill has other payments on it that were made in 2025 so it can’t be reversed
i just need to reverse the incorrect payment
Hi shermann,
Thanks for the extra detail. That explains why it won’t let you touch that payment.
In your case, the payment isn’t a normal Pay Bills payment; it was recorded as a deposit on the order, and when the order was converted to a bill, it became a locked supplier deposit. Those deposits can’t just be deleted, even if they’re wrong.
The only way MYOB lets you undo a supplier deposit like that is to:
Because your bill also includes stock and earlier payments (2025), reversing it may affect your inventory and past‑year figures, so I wouldn’t recommend doing that on your own.
In this situation, the safest option is to log a ticket via My Account and let the team review the file directly, as there isn’t a simple “just delete that last payment” option once it’s a supplier deposit on a converted order. Another option is reaching out to the live chat team through MOCA, our virtual assistant.
Regards,
Genreve
