Forum Discussion

IdaS1's avatar
IdaS1
Trusted User
4 months ago
Solved

Overdue invoice - showing 1c owing

Hi    I have a couple of invoices showing there is 1c overdue, however when opening the invoice, there is $0 outstanding, client has paid in full. Can you please help and advise how we can remove f...
  • Doreen_P's avatar
    Doreen_P
    4 months ago

    Hi IdaS1,

     

    Thank you for sending the requested screenshots.

     

    Could please clarify that these invoices are either showing as overdue or Over paid but the due amount is 0.00? If so, are you able to delete the payment against the invoice and then re apply the payment but make sure that there is notes in the notes field of the payment. Does this close off the invoice? This happens when a payment applied without notes against an invoice has caused this. 

     

    Please let us know how it goes on your end.

     

    If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

     

    Best regards,

    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
4 months ago

Hi, IdaS1

 

Thanks for your post.

 

Could you please provide us with a screenshot of the actual invoice(s) in question, along with any relevant activity history showing that the payment has indeed been made? This will enable us to investigate the issue more thoroughly and provide you with the appropriate assistance. Make sure to remove any sensitive information before posting in the Forum.

 

We are looking forward to your response.

 

Best regards,

Doreen

  • IdaS1's avatar
    IdaS1
    Trusted User
    4 months ago

    Hi Doreen

     

    Here is an example of one of the invoice transactions - all 3 invoices in question are from our USD account. Thanks

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      4 months ago

      Hi IdaS1,

       

      Thank you for sending the requested screenshots.

       

      Could please clarify that these invoices are either showing as overdue or Over paid but the due amount is 0.00? If so, are you able to delete the payment against the invoice and then re apply the payment but make sure that there is notes in the notes field of the payment. Does this close off the invoice? This happens when a payment applied without notes against an invoice has caused this. 

       

      Please let us know how it goes on your end.

       

      If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.

       

      Best regards,

      Doreen

      • IdaS1's avatar
        IdaS1
        Trusted User
        3 months ago

        Hi Doreen 

         

        The amount is showing $0.01owing on statements & receivables reports but the balance on the invoice is $0 owing.