Overdue Invoice Reminders
I am just wondering why the automatic overdue invoice reminders looks at the last emailed address and not the email address on the customer card. We send an invoice to a customer and they respond as...
Forum Discussion
Have the same problem, just noticed that it send to the last email as I send the invoice to the client and a copy to our own department which requested the invoice.
Sometimes a family request an invoice to be sent to an organisation and now I noticed the family received the reminder instead of the organisation whom is paying.
So the last person send doesn't have to be the person paying, but the email address on the card is paying. I have received complaints due to this.
It is maybe how MOYB thinks it should work but practical it doesn't.
Sorry just read your reply correctly, MYOB you say the reminder goes to whom the invoice was orginal send.
Maybe MYOB you can check your set up as the reminder is send to the last person you send the invoice to not the first person.
