Professional Invoices crashing in MYOB Accounting 2024.11

Question

Hi folks,I am trying to enter a professional invoice in MYOB with a few lines (the way that I have done for many years) and the desktop app continually hangs/freezes when I try to record or OK changes to the invoice.&nbsp;I have already restarted the computer.I have spent over an hour and half a dozen attempts to record this. I have added one line of detail at a time and hit OK and then can't get past the 3rd or 4th line of description.Because it is a professional invoice I can't make edits on the web/browser access to the invoice online.I'd appreciate any pointers or bug fixes here.

princess_r · Answer

Hi MCSydney,&nbsp;Sorry to hear about the trouble you're having with recording an invoice! We haven't received any reports about AccountRight crashing when creating a professional invoice. To help you out, try clearing your AccountRight cache first—this often resolves odd behaviors. If the issue continues, please send us the diagnostic log error or reach out to our support team on live chat via the virtual assistant MOCA or by submitting a ticket via MyAccount with the log details so they can check it out further.&nbsp;Cheers,Princess

gavin12345 · Answer

Hi MCSydney&nbsp;&nbsp;Crash is likely due a corruption in the data file caused by a bug. On the affected line AR2024 encounters an unexpected situation, it might relate to the Card you are using or the Account. When trying to update the monthly total for that card or account, it looks for the records to update, however instead of finding one, it finds 2, gets confused and crashes.&nbsp;The file will need to be repaired. Sometimes MYOB can do this via a script, or by accessing your file via the back end. The diagnostic report should point them in the right direction.&nbsp;RegardsGavin&nbsp;

ledzeppago15 · Answer

Im having similar issues&nbsp; with all&nbsp; of our phones&nbsp;&nbsp;This commenced&nbsp; in December&nbsp; &nbsp;soon after myob firmware&nbsp; update

ledzeppago15 · Answer

Ps this issue&nbsp; relates to the inv app. On our phones&nbsp; and not our desktop&nbsp;

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Professional Invoices crashing in MYOB Accounting 2024.11

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