Forum Discussion

Mathilda1's avatar
Mathilda1
Experienced User
2 days ago

Sales Invoices not emailing

Good morning, I have a problem getting all my Invoices mailed out.  They are all there in the list to email, all of them clicked and after I sent them out, only a few of them will appear in the log as "sent".  There is not yellow tick like when the address is faulty for instance, they just don't appear there.  I had 10 in the list this morning and only 4 appeared in the log.  Even after waiting and checking after a long time.  I don't even know how long this has been happening but I only noticed this since last week.  I had to go back and send all the unsent ones one by one, some of them I had to do two or three times before appearing in the log.

The same happened with my payslips and I have not been able to get that fixed either.  What could be the problem?  My settings are correct as far as I can tell, as I went into the email settings (as per one previous user's post and suggestions from MYOB).   Thanks in advance ...

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator

    Hey Mathilda1,

     

    To refresh the date, head to the emailing settings and untick, then tick again, the "Send Emails using AccountRight" option from the Preferences. If you're still having trouble with invoices not being sent all at once or not appearing in the log, feel free to reach out to our support team directly on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount for help.

     

    Cheers,

    Doreen

  • Eurocentric's avatar
    Eurocentric
    Contributing Cover User

    On a Mac with the old AccountEdge Pro, I need to have my mail application open or emails sometimes go with no attachments. I just click the mail icon in the dock before I send out my statements and then they all attach without fail. Not sure why it works like that but it might help you.

     

    Cheers

    Neville