Forum Discussion

mClgroup17's avatar
mClgroup17
Contributing Cover User
4 months ago

Sending Invoice from Outlook to MYOB in tray

We have started experiencing issues with sending invoices from outlook to MYOB.  To date we have simply forwarded emails containing a PDF onto our in tray.  Recently when we do this although the emai...
kimfertgrain's avatar
kimfertgrain
Member
4 months ago

Hi

 

I am also experiencing the same issue.  This has been going on for a few weeks now.

 

Regards

 

Kim

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    4 months ago

    Hi kimfertgrain,

     

    That's rough, a few weeks is a long time to be stuck with email-to-Intray. The feature can be somewhat finicky about what’s included in the email body. Easiest fix: send it to the inbox with no message text and just the PDF attached; that pretty much always works.

     

    Regards,
    Genreve

    • kimfertgrain's avatar
      kimfertgrain
      Member
      4 months ago

      Thank you for your reply Genreve.

       

      Your suggestion hasn't worked.  The invoices I am forwarding from outlook have worked previously.

       

      Regards

      Kim

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        4 months ago

        Hi kimfertgrain 

         

        Thanks for giving the workaround a go. Best bet now is to log a support ticket via My Account, then jump on live chat with MOCA, our virtual assistant, to troubleshoot this further. 

         

        Regards,
        Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.