Sending Invoice from Outlook to MYOB in tray
We have started experiencing issues with sending invoices from outlook to MYOB. To date we have simply forwarded emails containing a PDF onto our in tray. Recently when we do this although the emai...
Forum Discussion
Hi kimfertgrain,
That's rough, a few weeks is a long time to be stuck with email-to-Intray. The feature can be somewhat finicky about what’s included in the email body. Easiest fix: send it to the inbox with no message text and just the PDF attached; that pretty much always works.
Regards,
Genreve
Thank you for your reply Genreve.
Your suggestion hasn't worked. The invoices I am forwarding from outlook have worked previously.
Regards
Kim
Hi kimfertgrain
Thanks for giving the workaround a go. Best bet now is to log a support ticket via My Account, then jump on live chat with MOCA, our virtual assistant, to troubleshoot this further.
Regards,
GenreveHI Genreve_S
I have a client also having this issue - just started in the last week or so. Has this been sorted yet?
Hi jenniek,
It’s a known intermittent issue affecting some customers and is still under investigation, so not fully resolved yet. In the meantime, the most reliable workaround is to send the invoice PDF in a brand‑new email (no body/signature) to the In Tray, or upload it directly in-product.
Regards,
Genreve
