Forum Discussion

mClgroup17's avatar
mClgroup17
Contributing Cover User
4 months ago

Sending Invoice from Outlook to MYOB in tray

We have started experiencing issues with sending invoices from outlook to MYOB.  To date we have simply forwarded emails containing a PDF onto our in tray.  Recently when we do this although the emai...
Genreve_S's avatar
Genreve_S
MYOB Moderator
4 months ago

Hi kimfertgrain 

 

Thanks for giving the workaround a go. Best bet now is to log a support ticket via My Account, then jump on live chat with MOCA, our virtual assistant, to troubleshoot this further. 

 

Regards,
Genreve

jenniek's avatar
jenniek
Ultimate Partner
4 months ago

HI Genreve_S​ 

I have a client also having this issue - just started in the last week or so. Has this been sorted yet?

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 months ago

    Hi jenniek, 

     

    It’s a known intermittent issue affecting some customers and is still under investigation, so not fully resolved yet. In the meantime, the most reliable workaround is to send the invoice PDF in a brand‑new email (no body/signature) to the In Tray, or upload it directly in-product. 

     

    Regards,
    Genreve

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