Tax Invoices won't print or email

None of our forms are even Calibri. This can't be the issue. 

Alit3ch​ ,
I rolled back my install of Windows and worked - I was able to print. 

Thank you for your response. 

• We have checked several times for Calibri and don't have that font. 
• We will not use the default template as it's unprofessional and comprises our branding and professionalism (we are B2B on major projects). 
• We are currently debating with our IT support as to whether we uninstall the Microsoft update. 

However, this is just an unacceptable situation.  How far off is a solution and will we be compensated financially.  We are paying for a product that is not functioning and costing considerable downtime for our staff regardless of who is at fault, ie Microsoft or MYOB. 

Hi Alit3ch​ ,

Thanks for coming back to me, and I'm sorry that curernt workaroudns are not working for you.

On the font check: it's worth checking a few less obvious places, as a single element is enough to block printing:

• Every text field, not just the visible ones ie headers, footers and any fields sitting outside the printed area or overlapping other elements.
• Fields you don't normally look at, such as column headings, subtotal and total labels, and the payment details block.
  
  • Note that some user raised that sometimes a font changes to Arial reverrted to claibri on save - worth verifying that.
• Atlernatively you can also recraete the proessional look invoice using arial, this will make sure that the new form is Calibri free

Another ways of keeping invoices going today:

• The issue affects the desktop application only, so AccountRight in a browser is unaffected and is another way to keep invoicing while this is open. I appreciate that isn't a like-for-like substitute for your branded desktop form, and I'm not suggesting you drop your branding.
• Rolling back the windows update will also fix the issue. 

On timing. The root cause sits in a recent Microsoft update, and the fix depends on Microsoft. For that reason I'm not able to give you a reliable date. We're actively engaged with them, and updates will be posted to the incident thread as soon as we have something confirmed.

I'll keep this thread updated.

MYOB... below is a  timeline of our issues. I believe the print issue pre-dates the Microsoft updates and could be more related to payment fields. A further comment - the print failure originally started with purchase orders.  To be blunt MYOB; none of these indicators seem directly related to Microsoft - from our experience, the print issues stemmed from the time that MYOB discontinuted Accountright Server Edition, and added the -allusers switch to Accountright PC. Preview errors include references to null fields, to payment fields related to the forced inclusion of payments fields eg Bpay.

Approx 23/6 2026.500.10015 AR SE wont print.

As of 1/7 2026.500.10023  AR SE is discontinued. AR PC needs to be installed on every login. Print does did work

As at  5/8 2026.600.10011 Now AR PC version -allusers printing stops working - and hasent started properly since. same symptoms as 2026.500.10015

Approx ?10/8 microsoft update that killed print?? reasoning does not stack up - instantly stopped printing when this version was installed. 

Today 20/8 2026.700.10009 no idea what the new version did update?? Printing still dosent work. 

I note with great agitation that surcharge functionality for CC payments are planned for release for 1/Oct. Where is MYOBs committment  to maintaining a working product before pasting more and more bandaids on already faulty product.

***MYOB*** I implore your development team to stop, properly resolve the issues with printing, then move development forward.

Your current resolution seems to be hang blame on Microsoft - ignoring that there have been print issues since 2026.500.10015 - June. 2 months ago. Well before the supposed Microsoft update.  But regardless of glaring issues, 3 new versions have been released, including a version amalgamation. But the print issue, and the many many customers affected seem to be ignored.

Hi all,

Good news - Microsoft has provided a solution, and we've tested it and confirmed it resolves the issue.

We're now preparing a new AccountRight release that includes the fix. We expect it to be available shortly, and I'll confirm here as soon as it's out. Once AccountRight prompts you to update, please install it - that will resolve the printing and PDF issue with some specific fonts.

Thanks for your patience while we worked through this.

Regards, Bruno

Yay - we have invoices after the update this morning !! 

Thanks for fixing this

Yay! Thank goodness! I can print invoices this morning!

Yes jenniek​ , just update to the latest version released last night and you should be good to go.