I have gone through all the support notes for turning online payments off.
I then tested it by sending an invoice to myself and all the online options are still appearing on invoices being sent and when i selected the option to pay, it took me straight to the payment section
We do no not want online payments, I have deselected BUT its still giving clients access - how can we get this off our invoices?
The default should be to opt out not opt in. This is like Microsoft defaulting to charging for co-pilot when you don't want it.
Hi SueB4,
You’ve put in a lot of effort following the steps and testing your invoices yourself. Turning online payments off by default only affects new invoices. For an invoice already created, open it and select Edit or Edit options. Deselect online payments, save the change and resend the invoice. If you have too many invoices to update one by one, you can post a request for bulk invoice sending on the AccountRight Ideas Exchange, so the development team can see it and other users can vote.
Cheers,
Doreen
