Forum Discussion

activemobility's avatar
activemobility
Trusted Cover User
3 years ago
Solved

unable to email from 1 computer

everytime they try to email an invoice he gets the "Something's gone wrong and AccountRight needs to close" message.

It is only on one computer.

I have looked at other threads, surely I dont have to uninstall everything.  

Is there a better way?

  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi activemobility 

     

    The error log mentions this specific error, "  Unable to cast COM object of type 'Microsoft.Office.Interop"

     

    Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.

     

    There is a range of interop errors, these most often are fixed by one of the following:

     
    1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.
    2. Re-install Microsoft Outlook. ( If this doesn't work either, please follow the next step).
    3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

    Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

    https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

5 Replies

Replies have been turned off for this discussion
  • activemobility's avatar
    activemobility
    Trusted Cover User
    3 years ago

    FYI, the quick repair worked.

    A bit weird, as nothing had changed on computer.

     

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi activemobility 


    There would be a "View error details" link on the error window. Can you please click on that link and attach the log here so we can check what's the issue? 

  • activemobility's avatar
    activemobility
    Trusted Cover User
    3 years ago

    AccountRight Application Error Report

    =====================================

    Application Version: 2022.6.24.6864

    Application File Version: 2022.6.24.6864 Incident Id: 2158a4ce-f9e0-42b2-85e2-88cdf60b69ef

    Time: Thursday, 28 July 2022 9:19:37 AM

     

    Code:

    System.InvalidCastException

     

     

    Message:

    Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

     

     

    Stack Trace

    ----------------------------------------

    1 : System.InvalidCastException

    ----------------------------------------

    System.InvalidCastException: Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063001-0000-0000-C000-000000000046}' failed due to the following error: Element not found. (Exception from HRESULT: 0x8002802B (TYPE_E_ELEMENTNOTFOUND)).

       at mscorlib!0x06004227!System.StubHelpers.StubHelpers.GetCOMIPFromRCW(Object objSrc, IntPtr pCPCMD, IntPtr& ppTarget, Boolean& pfNeedsRelease)

       at Microsoft.Office.Interop.Outlook!0x06002365!Microsoft.Office.Interop.Outlook.ApplicationClass.CreateItem(OlItemType ItemType)

       at Huxley.MsOffice.Integration!0x06000078!MYOB.Huxley.MsOffice.Integration.OutlookEmail.OutlookEmailProvider.SendMessage(String emailAddresses, String subject, String body, EmailResourceType resourceType, String documentNumber, IEnumerable`1 attachments) +0xf4

       at Huxley.UI.Controllers!0x0600258d!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(String to, String subject, String body, String pdfFileName, EmailResourceType resourceType, FormTemplateDefinition formTemplateDefinition, FormPrintingParams formPrintingParams, IEnumerable`1 attachements, Nullable`1 entityUid, LayoutType layoutType, String documentNumber) +0xd0

       at Huxley.UI.Controllers!0x06001549!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<SendEmailsOneByOne>b__59_0(EmailHelper helper) +0x0

       at Huxley.UI.Controllers!0x06002591!MYOB.Huxley.UI.Controllers.Helpers.EmailHelper.SendEmail(Func`2 doSend) +0x0

       at Huxley.UI.Controllers!0x06001541!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmailsOneByOne() +0x35

       at Huxley.UI.Controllers!0x06002c9b!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.<>c__DisplayClass57_0.<SendEmails>b__1() +0x0

       at Huxley.UI.Controllers!0x06001546!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.PerformActionWithWaitAnimationSpinner(Action action, Boolean disableForm) +0x1a

       at Huxley.UI.Controllers!0x0600153f!MYOB.Huxley.UI.Controllers.Banking.PrintAdvicesEmailController.SendEmails() +0x61

       at Huxley.UI.Forms!0x0600287e!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.<OnOkClicked>b__17_1() +0x0

       at Huxley.UI.Forms!0x06002718!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.PerformAction(Action methodToPerform) +0x16

       at Huxley.UI.Forms!0x06002860!MYOB.Huxley.UI.Forms.Banking.PrintAdvicesEmailView.OnOkClicked(ButtonClickedArgs args) +0xd5

       at Huxley.UI.Forms!0x06002886!MYOB.Huxley.UI.Forms.Banking.PrintAdvices.OnOkClicked(ButtonClickedArgs args) +0x6f

       at Huxley.UI.Forms!0x060023fd!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.CallButtonClicked(Action`1 execute, ButtonClickedArgs args, String buttonText) +0x12

       at Huxley.UI.Forms!0x06002377!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.btnOk_Click(Object sender, EventArgs e) +0x30

       at System.Windows.Forms!0x06000e1d!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

       at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

       at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

       at System.Windows.Forms!0x06000f04!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

       at System.Windows.Forms!0x06000f14!System.Windows.Forms.Control.WndProc(Message& m) +0x62c

       at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

       at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

       at System.Windows.Forms!0x0600572a!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

       at System.Windows.Forms!0x0600572d!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

       at System.Windows.Forms!0x06002df3!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

    MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

    MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

    MODULE: Huxley.MsOffice.Integration => Huxley.MsOffice.Integration, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:24cdda7d2c9046eaa86f7c4b92bdcf49; A:1

    MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:099b98ba209944ad98f9db8fd62c5cd3; A:1

    MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2022.6.24.6864, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:d0827a9168f442f49fbd6c9dbfac4024; A:1

    MODULE: Microsoft.Office.Interop.Outlook => Microsoft.Office.Interop.Outlook, Version=15.0.0.0, Culture=neutral, PublicKeyToken=71e9bce111e9429c;

    MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:5d8d5a93fd7d46e1910ef4af099a2ad0; A:2

    MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:1310a7b8efcb43f29056c50a1a09cff7; A:1

     

    ----------------------------------------

     

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi activemobility 

     

    The error log mentions this specific error, "  Unable to cast COM object of type 'Microsoft.Office.Interop"

     

    Generally, this error means that when a program such as AccountRight asks which version of Outlook is installed, the wrong version is being reported back, causing a communication problem and errors between the programs. This can happen when different versions of Office may have been previously installed on the computer, and components/values are left behind.

     

    There is a range of interop errors, these most often are fixed by one of the following:

     
    1. Quick Repair office. (any missing files should be added back), if it doesn't work, move to the next step.
    2. Re-install Microsoft Outlook. ( If this doesn't work either, please follow the next step).
    3. Re-Register DLL files and Check/Fix Registry Keys (there are 3 to complete)

    Step 3 would require an IT Professional as its an environmental issue, with windows having missing or incorrect information and this help article has similar instructions which might help: 

    https://webmakers.co.nz/interface-not-registered-exception-from-hresult-0x80040155-microsoft-office-...

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.