Hi
I am unable to print an invoice in a locked period. I do not need to change the invoice only send it. There is no need to open the locked period as I only need to send the invoice.
The error message is "You can't edit sales dated in the lock period. The lock period is specified in the Security tab of the Preferences window."
Thanks!
Hi MeganS1,
Thanks for your post, and welcome to the Community Forum! Additionally, another workaround is to use the snipping tool on your computer to capture the invoice or save it as a document and then print it outside of MYOB. You can also refer to this help article for more information: Lock a period
Feel free to post again if you have further queries and one of us will be happy to assist you.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi MeganS1
Interesting and strange - I suspect this might be because the invoice has never been printed. See bottom left corner of screen for print status. If this shows To Be Printed, MYOB needs to change this to Already Printed. And it seems it cannot do this due to the Locked period. So even though you are not editing the invoice, the process of printing requires it to be edited. In this instance you may need to temporarily disable the Lock, print and re-enable.
Regards
Gavin
Since the update we have not been able to print invoices in a locked period either. The invoices we are trying to print have been printed in the past and the Invoice Delivery Status states already printed or sent. We do no want to unlock and lock a period just to print an old invoice. Our business is one where we are often re-printing older invoices, not for payment, but for the details of the old purchase.
MYOB can you please fix this asap as it was working fine until the last update.
We are having the same issue since we upgraded out files to the 2024.6 update. Spoke to MYOB support and was told that it is a feature of the new update but I can't find it in the update notes.
This issue is very inconvenient....we frequently re-send invoices for customers who request them, or to chase up payment. Unlocking and re-locking the records every time an invoice needs to be re-sent or re-printed is very time consuming & not all users have access to the unlock feature. Needs to be fixed ASAP.
gavin12345 Thanks Gavin - that makes sense, but is a little annoying. Thanks!
