Undeliverable Invoices
A couple of invoices emailed directly from MYOB AccountRight has bounced back with the following message: Diagnostic-Code: smtp; 550 5.7.1 Policy-DT510: Rejected content policy violation I just wa...
Forum Discussion
I have had the same issue since Friday. Long standing customers, all with different email host. I can send direct from my email address as a pdf with no issue. MYOB is checking the affected email addresses to make sure they are not blacklisted on MYOB side. I have not made any changes that would cause the issue.
Hi Everyone,
Thanks for letting us know. That'd definitely be a bit of a headache having your invoices bounce back. Now worries though, our support team can help get this sorted for you. Just jump onto our live chat support through our virtual assistant, MOCA, or submit a case via My Account. They'll take a closer look and help you get those emails delivering again.
Regards,
Sai
I can confirm that, at least for us, the cause is the invoice link that AccountRight attaches to the invoices - to test this I forwarded the bounced back email from the sent box (copy and pasted the same email address that was used) twice, one unedited and the other with the invoice link table removed from the email. The unedited email bounced back again, the one with the table removed did not bounce back. Until MYOB lets us remove this link the only solution we can do on our end is to re-send the email with that link edited out and then it will go through.
I talked with support but they are sticking with their claim that this link can not be removed from the invoices even though it isn't there if you haven't gone through verification.
