Since Dec 23 we have been charged in addition to our invoiced subscription amount ($170). These extra charges seem to be an extra $5.00 a month and then seperate varying amounts from $0.33 to $2.59. I tried talking to someone in support but got nowhere.
If these charges are not explained then we will have no choice but to dispute them with our bank.
Hi FBKServices
Is it something to do with payroll - a per person charge? I see you are in Aus. In NZ we have a per person monthly charge for Business payroll. Maybe that helps?
Thats the thing I have no idea what the charges are. Nothing has changed with our subscription, these charges just started appearing from Dec 23. It is the only clients file affected and all of my clients have the same set up.
Can any one direct me to a direct MYOB support I have been trying to get this resolved since Dec??
Hi FBKServices
Thanks for your post. I'll contact you via private message to get the file details so that I can look into these unknown charges further. As a partner, you can contact our support directly via the partner dashboard. To learn more refer to the following link Submitting a support request in My Account (myob.com).
Regards
Priya Selvaraj
