We received an email from MYOB on new Unpaid Invoice Summaries that wouid be sent out monthly. I did not want my clients to receive them, so unticked the appropriate box for each person's file as per the instructions given by MYOB. This was done on 1st July in plenty of time beforehand. The summaries still went out to my clients on 3rd July. Very frustrating! Has anyone else encountered this?
Hi LarelleS,
Thanks for raising this. We’re aware of an issue where some businesses received unpaid invoice summary emails in error.
If this was only the warning email, it can be ignored.
If summaries were actually sent to your clients, please contact our team through My Account or Live Chat through MOCA, our virtual assistant, so they can check the account settings in more detail.
Regards,
Genreve
Hi Genreve_S
One of our clients also had this happen - settings were definitely NOT on - yet reminder still went out. Do I need to put in a support request for this?
Hi Genreve_S I put in a support request for this 6 days ago and they still haven't actioned it. Very annoying as it took a couple of hours to manually untick all the clients I didn't want receiving the summary. The feature should be opt-in, not out!
How long does it normally take to get your support request actioned? If I phone it's a 2 hour wait, and all MOCA suggests is that I put in a support ticket. Very frustrating!
Hi LarelleS,
I can see why that’d be frustrating, especially after already waiting 6 days.
Support wait times are usually around 3–5 business days, but with the current volume of requests coming through, it can take longer, and we’re not able to give an exact timeframe.
Your request is already with the team, so for now the best next step is to wait for them to pick it up. We appreciate your patience while our support team works through the support requests.
Regards,
Genreve
