What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated...
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I feel your pain, I have been trying to get a response from MYOB for 4 weeks now re their changed for desktop versions. Have been on hold for 3 hours first time then hung up on. Next time on hold 1.5hrs, tried chat, tried priority support. No response to anything I try. Might have to give up & change to Xero :(
Hey Gaisy1, it sounds like you've explored a few different options looking for answers. If it's more information about the changes to MYOB AccountRight offline mode that you're after, we've posted the latest updates and answers to common questions here: community.myob.com/blog/prac-announcements/changes-to-myob-accountright-offline-mode/911996. If there's something specific that isn't covered there, let us know and we'll point you in the right direction. Thanks, Prue.
