What is the escalation process at MYOB??
Can someone in the know please tell me what the escalation process is at MYOB? After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated...
Forum Discussion
Hello, I would like to know how to escalate case number #03178494. I have so far called on 5 occasions with wait times of over 4 hours. On the last occasion I was on hold for 5 1/2 hours before giving up. I now cannot even get into my stand online Accountright so cannot process any transactions. This is totally unacceptable. After purchasing the product that is clearly not fit for purpose I am looking at escalating this issue to ACCC and consumer affairs. Can you please advise?
Hi Steveg2,
Thanks for your patience, and I’m sorry for the long delay and the time you’ve spent trying to get through to us. We’re currently experiencing a much higher volume of migration requests than usual, so our turnaround times are longer than normal. To help us process requests as efficiently as possible and reduce downtime for customers, migrations are being staggered.
And Deb14 , I understand this has already gone well beyond the timeframe you were originally advised, and I’m sorry for the inconvenience this has caused. Please be assured your case is still in progress, and the team will assist as soon as a migration slot becomes available.
We appreciate your patience and understanding while we work through the backlog.
Regards,
Sai
