Forum Discussion

Migrationexpert's avatar
Migrationexpert
Experienced User
2 months ago

What is the escalation process at MYOB??

Can someone in the know please tell me what the escalation process is at MYOB?  After 6 weeks of continual phone calls and discussions with support staff, only to be told the issue is being escalated...
Steveg2's avatar
Steveg2
Member
1 month ago

Can you please let me know how much longer I will need to wait to migrate case number #03178494.  I have currently not been able to access Accountright for over 4 weeks.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    1 month ago

    Hi Steveg2, 

     

    Sorry for the delay. As forum moderators, we don't have access to estimate handle times for these cases.

     

    I checked the latest update on your case. Because the migration team is handling a higher-than-usual number of requests, migrations are being staggered to help reduce downtime.

     

    For now, you can keep using your existing AccountRight file until the Migration Services team contacts you to ask for your file. Please also keep your MYOB Business file blank until the migration is ready to start.

     

    I understand this has been dragging on for so long, and we appreciate your patience.

     

    Regards,
    Genreve

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home