1 cent verification super
Hi
I still haven't received my verification code to sign up to pay super after 5 days?
Who can help me on this? How long does it take?
Forum Discussion
4 Replies
Good question, I have been waiting 6 business days. Cannot get through to MYOB. What do I do? Did your 1cent end up coming through? I have been advised it can take 4-6 weeks to resolved!!! Just on hold to MYOB - 3 hour wait!
Hi natnncp and ReneeRenee,
Sorry to hear you’ve been waiting this long for the verification code, and thanks for your patience. We’ve reset your super setup on our end, so could you please try registering again? That should fix the issue and let the verification process go through properly.
Regards,
Sai
Thanks Sai. Fingers crossed it comes through this time. If it doesn't, what happens? I believe this is happening to a lot of people & it holding up the process. Why is this happening? Should I contact my bank? Should I ask them to activate something? Thanks, Renee
Hi ReneeRenee,
No worries at all. This issue has been on our side in MYOB, not with your bank. The good news is we’ve already fixed it, so there’s nothing you need to do from your end right now. No need to contact your bank or ask them to activate anything. At this stage, the payment should come through as expected. If it still doesn’t, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account and we’ll keep helping from our side. Thanks again for your patience while we got this sorted.
Regards,
Sai
