Forum Discussion

AlphaCo's avatar
AlphaCo
Contributing User
3 years ago

Annual Leave on Payslip do not matched with Entitlement Report

Hi Team,   I tried to call MYOB customer service and that staff do not understand what my problem is and after wasted 2 hours, he just told me the problem lies with the software. Here I am trying ...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi AlphaCo 

     

    Thanks for your post. When a termination date is entered on an employee card, all the leave entitlements in card Pay History will be deleted (you will be prompted with an alert when entering a termination date). But the leave accrual history is still retained in the reports as the pays are still saved in the file. When you reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference. 

     

    To fix this you will have to send your file in for a Datafile repair. Please send me the following information via private message and I will pass this on to the right team.

     

    • Serial number
    • The employee's name
    • The date of termination
    • The date of reinstatement
    • The type of leave they are needing corrected. e.g do they have long service leave? Standard we just correct the personal leave and annual leave
Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi AlphaCo 

 

Thanks for your post. When a termination date is entered on an employee card, all the leave entitlements in card Pay History will be deleted (you will be prompted with an alert when entering a termination date). But the leave accrual history is still retained in the reports as the pays are still saved in the file. When you reinstate the card and remove the termination date > Pay History doesn't pull up the leave accrual figures back. Hence Entitlement balance detail report issue throws a difference. 

 

To fix this you will have to send your file in for a Datafile repair. Please send me the following information via private message and I will pass this on to the right team.

 

  • Serial number
  • The employee's name
  • The date of termination
  • The date of reinstatement
  • The type of leave they are needing corrected. e.g do they have long service leave? Standard we just correct the personal leave and annual leave

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