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Shenanigan_0919's avatar
Shenanigan_0919
Member
1 day ago

Approved MYOB Team leave not appearing in AccountRight

Hi Tech Team,

 

As part of our pilot testing, we submitted a personal leave request through the MYOB Team app. The manager approved the request in the MYOB Team portal, and it also shows as approved in the test employee’s app.

 

However, the approved leave is not appearing in the employee’s timesheet in MYOB AccountRight or in the payroll preview for the relevant pay period. For context, the employee is set up as hourly, and we use Clock on, Clock off mobile in MYOB Team.

 

Could you please advise whether the approved leave should automatically flow through to AccountRight and, if so, what we need to check to resolve this?

 

Please see attached screenshots for your reference. 

 

Thank you for your assistance.

1 Reply

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 hours ago

    Hi Shenanigan_0919,

     

    Thanks for the screenshots and sorry this has hit a snag during your pilot testing. You’re right to expect the approved leave to flow through. MYOB’s Team admin portal guide confirms that approving a leave request should create a timesheet entry in your MYOB software, ready for payroll.

     

    Here are a few checks in AccountRight:

    • Company file and timesheets: Make sure you’re opening the same online company file linked to MYOB Team and using the latest AccountRight version. Under Setup > Preferences > System, confirm I Use Timesheets for is enabled and set to Payroll for your mobile clock-on/clock-off setup.
    • Personal leave setup: Under Payroll > Payroll Categories, confirm the employee is assigned both the Personal Leave Pay wage category and the appropriate personal leave entitlement category. The entitlement should be linked to the wage category used to pay the leave. See Setting up sick or personal leave.

     

    If the leave is still missing from the AccountRight timesheet despite showing as approved in MYOB Team admin portal, please reach out through our Contact Us page so our support team can investigate further.

     

    Cheers,

    Doreen

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