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potterai's avatar
potterai
Cover User
2 years ago

ATO error code: CMN.ATO.PAYEVNTEMP.000389

ATO error code: CMN.ATO.PAYEVNTEMP.000389   Could you please provide an update as to the fix on the above error code to do with salary sacrificing.    It has caused issues for EOFY for our employ...
Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi potterai,

Thank you so much for your detailed post and welcome to the Community Forum! I'm sorry to hear that you're having issues with EOFY. I really appreciate your patience and understanding about this issue, and I do apologize for the delayed response.

Generally, this error means there's missing or invalid information in AccountRight that you'll need to update.

To fix the error:

  1. Check the error details in the STP reporting centre to find out which employee and field has an issue.
  2. Find that field in AccountRight.
  3. Update the field with the required information in the correct format.

Please let me know if you still need assistance with this. I'm happy to assist.
Regards,
Earl

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