Can't authorise pay super run

Hi Suepa,

Thanks for sharing what’s going on. That’s definitely unusual. The safest thing I’d suggest for now is not to create another Pay Super batch or mark it as paid through Pay Liabilities just yet. If a super transaction gets created more than once, submitting it again could end up causing a double payment.

The first thing to double-check is that your linked payroll categories are set up correctly and that the super payment is being processed the right way. Since this may need a closer check in your file, I’d really recommend getting in touch with our team directly through any of the support options available here.

Cheers,

Princess