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Tyson1979's avatar
Tyson1979
Experienced User
2 years ago
Solved

Can't process payroll in new finanacial year - AGAIN

Cant process payroll in the software or online

 

This has happened 3 years in a row now.

 

Software Message:

A pay run was saved with the following details:

Payment date: 1/01/0001

Pay period: 1/01/0001 - 1/01/0001
Do you want to continue with the saved pay run, or start a new one?
Please note, if you start a new pay run, the saved one will be deleted.

 

Then software crashes

 

 

This message in the Browser

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 7f5fcd61-1374-4d3d-b19a-df23337836fa.

  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi Tyson1979 

     

    Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

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  • Tracey_H's avatar
    Tracey_H
    Former Staff
    2 years ago

    Hi Tyson1979 

     

    Sorry to hear you're having this issue. So that I can assist can you send the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)

    • Tyson1979's avatar
      Tyson1979
      Experienced User
      2 years ago

      9721

      Product: AccountRight Plus AU 2022.5.0
      Build: 202.524.6773
      Company File ID: 1

      • Tracey_H's avatar
        Tracey_H
        Former Staff
        2 years ago

        Hi Tyson1979 

         

        Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

    • themearth's avatar
      themearth
      Cover User
      2 years ago

      I'm also having this issue and I have 60 people waiting on their pay.

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi themearth,

         

        If you could please reply with the last 4_digits of your serial number + the Company File ID this relates to? (Help>about MYOB Acountright>Company File ID:__)