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Tyson1979's avatar
Tyson1979
Experienced User
3 years ago

Can't process payroll in new finanacial year - AGAIN

Cant process payroll in the software or online   This has happened 3 years in a row now.   Software Message: A pay run was saved with the following details: Payment date: 1/01/0001 Pay period:...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi Tyson1979 

     

    Thanks for that information. I've run the script so you should be able to process pay runs now. Please let me know if you continue to have problems.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff

Hi Tyson1979 

 

Sorry to hear you're having this issue. So that I can assist can you send the last FOUR digits of the serial number and the Company File ID (Help>>About MYOB AccountRight)

themearth's avatar
themearth
Cover User
3 years ago

I'm also having this issue and I have 60 people waiting on their pay.

  • Sam_R's avatar
    Sam_R
    Former Staff
    3 years ago

    Hi themearth,

     

    If you could please reply with the last 4_digits of your serial number + the Company File ID this relates to? (Help>about MYOB Acountright>Company File ID:__)

    • themearth's avatar
      themearth
      Cover User
      3 years ago

      Soory ID 3

       

    • themearth's avatar
      themearth
      Cover User
      3 years ago

      Company ID 4 

       

      Serial number 0223 

       

      • Sam_R's avatar
        Sam_R
        Former Staff
        3 years ago

        Hi themearth,

         

        Thanks for providing those details.

         

        I can only see the online files Company File ID: 2 & Company File ID: 3 associated with this serial number, please confirm which file this relates to. 

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