Customer Service - or lack of.

Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now.

Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious.

They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready.

I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response:

MYOB Pay Super – Autoreply 

Thanks for contacting the MYOB Pay Super team. 

We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days"

12 business days? you have got to be kidding me.

We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser.

So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent.

I need to go and take a breather now.