Forum Discussion

Experienced Cover User

2 months ago

Customer Service - or lack of.

Just want to vent my frustration for being on hold with MYOB for at least 90 minutes now.

Get the same message every couple of minutes. "wait time is longer than usual, but rest assured you are important to us and will be connected to the next available agent"....that's hilarious.

They don't even offer to call you back when you are next in line....you just have to wait until they are good and ready.

I sent them a Pay Super Change of details form on the 28/4/26. Keep getting this response:

MYOB Pay Super – Autoreply

Thanks for contacting the MYOB Pay Super team.

We’re currently receiving a high volume of enquiries, so our response time is approximately 10–12 business days"

12 business days? you have got to be kidding me.

We cannot pay our super contributions which are overdue because I can't get anyone to action our form to add an authoriser.

So I just finally got through to MYOB and have spent another 30 minutes and have no idea what the resolution is because I could not understand the agent and his heavy accent.

I need to go and take a breather now.

22 Replies

SDuddy
Experienced User
9 days ago
Approximate wait time for live chat, 107 minutes.
Three hours later, the chat connected while I had the screen minimised because I acutally have to make sure staff get paid tomorrow and can't just sit around watching the screen for MYOB to respond.
They closed the chat within 5 minutes because i didn't respond, and now the wait time is 159 minutes.
Jas1010
Member
1 day ago
We're having multiple issues with our MYOB file and can't get anyone to respond. Our oldest ticket that has been raised is from May and we have raised a couple more all with no response. I tried calling today to handle it on the phone and after being on hold for over an hour I couldn't wait any longer. Really terrible customer service and I'm not sure how you expect to keep your customers when you aren't providing the customer support. Our most concerning issue at this stage is we have been issued an invoice from MYOB and they have taken out more money from our bank account than what was stated on the invoice, this really isn't good enough.