Forum Discussion

John21's avatar
John21
Experienced User
2 years ago

Data Not Unique Error

Hi we are constantly getting the above error when trying to access an employee card file via reports. Also we are unable to open the same employee card file (Account Right closes down). This is the 3rd time this has happened in the last month.

 

Currently on support call but not getting the help I need. 

  • John21's avatar
    John21
    Experienced User

    FYI 

     

    The last 4 digits of our serial number is 0729.

    Company File ID is 1.

    • Leneth_A's avatar
      Leneth_A
      Former Staff

      Hi John211 

       

      Thanks for your post and Welcome here in the Community Forum. Apologies for the inconvenience.

       

      Can you please send me a private message with the following information so I can take a look into this for you:

      • Serial number 
      • Your full name
      • Email address 
      • Business name
      • Company file name

       


      Please let me know if you need further help.

       

      Cheers,
      Leneth

      • John21's avatar
        John21
        Experienced User

        Now fixed after 40 minutes on the phone.

         

        I particularly enjoyed the roosters in the background........