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Bendex's avatar
Bendex
Partner
12 months ago
Solved

declaring STP to ATO

 

You need an MYOB account to continue

Sorry you don't have access to file with Single Touch Payroll on behalf of this company. Please check with someone in the business who does or call our support team on 1300 555 123.

 

This is the message I get when trying to report to ATO and the number advised above is disconnected, please advise  what this message means?

 

 

  • Doreen_P's avatar
    Doreen_P
    12 months ago

    Hi Bendex 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    If that message comes up when you are trying to declare or report to the ATO, you may need to set up your email address as a declarer for STP. This happens when someone from business already set up the STP. All you have to do is to follow the steps on adding a declarer for STP. The Help Article Add a declarer for Single Touch Payroll reporting will provide you the steps on how to do this.

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    12 months ago

    Hi Bendex 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    If that message comes up when you are trying to declare or report to the ATO, you may need to set up your email address as a declarer for STP. This happens when someone from business already set up the STP. All you have to do is to follow the steps on adding a declarer for STP. The Help Article Add a declarer for Single Touch Payroll reporting will provide you the steps on how to do this.

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    11 months ago

    Hi Bendex 

     

    Were you able to add a declarer already? How about declaring STP to ATO? Please let us know if you still need an assistance regarding with your concern. And if the resolution provided above was able to answer your query, kindly click on "Accept as Solution".

     

    Best regards,

    Doreen