Duplicate superannuation payment
Unfortunately I think the STP issues have impacted my payment of superannuation. In the Payroll area, in the Pay Liabilities screen, in payment of the liability type superannuation, I was able to...
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Hi, helsbels
Thanks for getting back to us.
As per checking, there are possible reasons why a super transaction is showing more than one transaction even though you've already paid for it. Here's why:
- If a reversal has been processed through the Manage Payments window and
- there is a pending payment through Pay Super.
Were you able to reverse the pay super transaction? Or you processed a void pay run with the super amount in it?
Best regards,
Doreen
Hi Doreen_P
To clear things up, as per my original post, the payment is simply the payment transaction in MYOB, it has not been processed through "Pay Superannuation, as stated it has been paid through "Pay Liabilities". As such, per your queries:
1 No reversal has been processed as it was NOT paid through "Pay Superannuation"
2 There is no pending payment as the payment was not made through MYOB
I have not reversed anything yet as I still believe that it is a software issue. I did process a void pay run for the EOFY payroll figures to reconcile, but the pays that went through at $0 did not have any superannuation or any other entitlement or anything else attached to the $0 payroll that was processed.
Any more ideas?
