I'm trying to update a Employee Card in Account Right. It keeps coming up with the same error - something went wrong. I have the latest version, i have shut down computer and restarted Account Right - makes no difference. Can someone help please?
Hi dougnrh,
Thanks a bunch for trying to troubleshoot the issue before reaching out! I've gone ahead and run a fix on your company file, so you should be all set to open and update your employee card file now.
Cheers,
Princess
Nothing has changed - still same error occurring
Hi dougnrh,
We're really sorry this issue is still bugging you. To get this sorted out, you'll need to reach out to our support team. They can fix this error by running a specific script. You can reach our support team through live chat via the virtual assistant MOCA or raise a support ticket via https://myaccount.myob.com/.
Cheers,
Princess
