Forum Discussion

A-Matt's avatar
A-Matt
Partner
2 years ago
Solved

employee card issues

I am having issued accessing an employee's card file when I click on them it comes up with the message that something's gone wrong and AccountRight needs to close. I have tried accessing the file usi...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi A-Matt

     

    Thanks for your post and Welcome here in the Community Forum. It's great to have you here in the Community forum.

     

    Upon checking with the email address associated with your account, the last 4 digit of the Serial number you've provided doesn't match our records. Could you please send me the following information via private message so I can take a look into this for you:

     

    • Serial number 
    • Your full name
    • Email address 
    • Business name
    • Company file name

     


    If you need further help with this don't hesitate to reply and we'll be happy to assist.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi A-Matt

 

Thanks for your post and Welcome here in the Community Forum. It's great to have you here in the Community forum.

 

Upon checking with the email address associated with your account, the last 4 digit of the Serial number you've provided doesn't match our records. Could you please send me the following information via private message so I can take a look into this for you:

 

  • Serial number 
  • Your full name
  • Email address 
  • Business name
  • Company file name

 


If you need further help with this don't hesitate to reply and we'll be happy to assist.

 

Cheers,
Leneth

A-Matt's avatar
A-Matt
Partner
2 years ago

When I click on private message I am not getting any option to then send a message.

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    2 years ago

    Hi A-Matt

     

    Thanks for letting me know.

     

    I have given you an access now to private message. Could you confirm if you still have issue accessing the employee's card file? If so, could you please send me the details posted on this thread via private message?

     


    Please let me know if you need further help.

     

    Cheers,
    Leneth

    • A-Matt's avatar
      A-Matt
      Partner
      2 years ago

      Thanks Leneth, all sorted now.

      • Leneth_A's avatar
        Leneth_A
        MYOB Moderator
        2 years ago

        Hi A-Matt

         

        We're glad to hear you we're able to look for the solution. We're always happy to help you again for future posts. If you have any questions, you're welcome to ask here in the community.

         

         

        Cheers,
        Leneth