Employee Card not opening and MYOB crashing

Question

Hi,&nbsp;I am not able to open an employee card without MYOB crashing and needing to restart.I have made prior adjusments to their annual leave and would like to review it.&nbsp;Thanks

melisa_d · Accepted Answer

Hi&nbsp;Naml,&nbsp;
&nbsp;
Thanks for that. There is a script I can run over your file to resolve this, can you please confirm the last 4 digits of your product serial number and file ID of the file (This can be found by going to Help &gt; About MYOB AccountRight).

naml · Answer

Thanks Melissa. It works now!

melisa_d · Answer

Hi&nbsp;Naml,&nbsp;
&nbsp;
Thanks for your post. Can you please retrieve&nbsp;the diagnostic log of the AccountRight file after this has happened and attach it as a .TXT file to this thread so we can investigate.&nbsp;

naml · Answer

Here is the Diagnostic log.I have also attached the error log that comes up when it happens

naml · Answer

Last four digits: 3160File ID: 3&nbsp;

melisa_d · Answer

Hi&nbsp;Naml,&nbsp;
&nbsp;
I'm having trouble locating a serial number ending in that number, can you please send me the full serial number via private message.&nbsp;

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Employee Card not opening and MYOB crashing

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