Forum Discussion

simonhammond's avatar
simonhammond
3 years ago

Cannot open employee's card

Hi I cannot open an employees card file, im getting the following error message. 

 

Any assitance with this would be appreicated.

 

AccountRight Application Error Report
=====================================
Application Version: 2022.1.24.5785
Application File Version: 2022.1.24.5785
Incident Id: 6c551808-abd0-4fd4-9c4f-033950e2d539
Time: Thursday, 3 March 2022 4:28:18 PM

Code:
Unknown (0)


Message:
(Unknown): ShowUIView(CardDetail,...,...)


Stack Trace
----------------------------------------
1 : MYOB.Huxley.API.HuxleyApplicationException

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi simonhammond, 

     

    Thank you for your post and welcome to the Community Forum ! We do have a script that we can run over your AccountRight file to resolve this, please confirm the last 4 digits of your product serial number and the File ID of the file (This can be found by going to Help > About MYOB AccountRight) so I can arrange this for you. 

    • simonhammond's avatar
      simonhammond
      3 years ago

      Morning Melisa, 

       

      I cant seem to private message you, when i hover over your icon and slect send message it takes me to a blank page?

       

      Is there an email adress I can send the requierd information to? 

       

      Thanks.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi simonhammond, 

         

        You can send me a private message via this private message link, please send through the serial number and file ID. 

         

         

        Update: Script was run over company file. 

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