My newest employee submitted all her details via the onboarding link. That has all worked fine. I have put her through Payroll manually, but now I'd like to get her onto the app. No matter what we tr...
Thank you so much for the screenshot . I really appreciate your patience and understanding about this issue and I do apologize for the delayed response.
There are a couple of things to check if you have leave not accruing for one employee, but other employees are accruing the leave.
Firstly, does the employee have the leave accrual ticked? This can be something easily overlooked as if this is unticked then the employee won’t accrue that leave.
In addition, the setup of the entitlement needs to be checked compared to what wage categories the employee is getting paid on. So, if the setup of the entitlement is based off a percentage of Gross Hours, for the employee to accrue leave they need to be being paid on an hourly basis. If you have an employee on a salary basis, which is by default zero hours per pay, then the calculation basis equals a percentage of gross hours will not accrue leave for salaried employees. You can however use equals hours per pay period or equals user entered amount for both hourly and salaried employees.
Alternatively, if that one employee gets paid on a specific wage category this may have been set as exempt in the setup of the leave accrual. As long as your entitlement is set to use a percentage of hours, you will have an exempt button on the entitlement which can let you select certain wage categories to exempt from the calculation of the entitlement accruing.
Do let us know how you get on with this, Regards, Earl
Thanks for your post, and we're sorry for the delayed response.
Regarding the error message by your employee when logging into MYOB Team, please have them uninstall and then reinstall the app. If this doesn't work, please create a new location on the MYOB Team Admin portal and then add the employee. Please let us know how it goes.
For the other concern, kindly check the pay basis of the employee from the card file to see if it's hourly or salary. Only hourly employees are being accepted by the MYOB Team. To check the pay basis, please refer to the steps below:
Go to the Card File command centre and click Cards List.
Click the Employee tab.
Click the zoom arrow to open the employee's card.
Click the Payroll Details tab.
Click the Wages tab on the left.
Change the Pay Basis as required.
Please let us know how you go with this.
If my response has answered your inquiry, please click "Accept as Solution" to assist other users in finding this information.
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Timesheets","id":"message:857841","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:150952"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"conversation":{"__ref":"Conversation:conversation:857841"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:857841"},"body@stripHtml({\"truncateLength\":200})":" My newest employee submitted all her details via the onboarding link. That has all worked fine. I have put her through Payroll manually, but now I'd like to get her onto the app. No matter what we tr...","body@stringLength":"658","rawBody":"
My newest employee submitted all her details via the onboarding link. That has all worked fine. I have put her through Payroll manually, but now I'd like to get her onto the app. No matter what we try, she can't log in. We've tried the help chat on the app, but they have NO clue. Based on their suggestions, they don't even understand the question.
She gets an error trying to login, which I have attached.
I can add her as an employee on MYOB Team. So now she's listed there. But even when I try to manually create a timeheet for her, she's not on the drop down list.
Is there a tick box or setting that we're missing?
My newest employee submitted all her details via the onboarding link. That has all worked fine. I have put her through Payroll manually, but now I'd like to get her onto the app. No matter what we try, she can't log in. We've tried the help chat on the app, but they have NO clue. Based on their suggestions, they don't even understand the question.
She gets an error trying to login, which I have attached.
I can add her as an employee on MYOB Team. So now she's listed there. But even when I try to manually create a timeheet for her, she's not on the drop down list.
Is there a tick box or setting that we're missing?
"},"Conversation:conversation:857841":{"__typename":"Conversation","id":"conversation:857841","solved":true,"topic":{"__ref":"ForumTopicMessage:message:857841"},"lastPostingActivityTime":"2024-02-22T13:47:20.895+11:00","lastPostTime":"2024-02-22T13:47:20.895+11:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:857841":{"__typename":"ModerationData","id":"moderation_data:857841","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Attachment:{\"id\":\"attachment:message857841AttachmentNumber1\",\"url\":\"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/83303/1/422906849_3681281085471630_4709622139765202366_n.png\"}":{"__typename":"Attachment","id":"attachment:message857841AttachmentNumber1","filename":"422906849_3681281085471630_4709622139765202366_n.png","filesize":446108,"contentType":"image/png","url":"https://community.myob.com/t5/s/myob/attachments/myob/Staffing_and_Payroll/83303/1/422906849_3681281085471630_4709622139765202366_n.png"},"Revision:revision:857841_1":{"__typename":"Revision","id":"revision:857841_1","lastEditTime":"2024-02-14T13:49:07.914+11:00"},"AcceptedSolutionMessage:message:858738":{"__typename":"AcceptedSolutionMessage","id":"message:858738","conversation":{"__ref":"Conversation:conversation:857841"},"author":{"__ref":"User:user:291050"},"revisionNum":1,"uid":858738,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Staffing_and_Payroll"},"parent":{"__ref":"ForumTopicMessage:message:857841"},"subject":"Re: Employee not showing in Timesheets","moderationData":{"__ref":"ModerationData:moderation_data:858738"},"body":"
Thanks for your post, and we're sorry for the delayed response.
\n
\n
Regarding the error message by your employee when logging into MYOB Team, please have them uninstall and then reinstall the app. If this doesn't work, please create a new location on the MYOB Team Admin portal and then add the employee. Please let us know how it goes.
\n
\n
For the other concern, kindly check the pay basis of the employee from the card file to see if it's hourly or salary. Only hourly employees are being accepted by the MYOB Team. To check the pay basis, please refer to the steps below:
\n
\n
\n
Go to the Card File command centre and click Cards List.
\n
Click the Employee tab.
\n
Click the zoom arrow to open the employee's card.
\n
Click the Payroll Details tab.
\n
Click the Wages tab on the left.
\n
Change the Pay Basis as required.
\n
\n
Please let us know how you go with this.
\n
\n
If my response has answered your inquiry, please click \"Accept as Solution\" to assist other users in finding this information.
Thanks for your post, and we're sorry for the delayed response.
\n
\n
Regarding the error message by your employee when logging into MYOB Team, please have them uninstall and then reinstall the app. If this doesn't work, please create a new location on the MYOB Team Admin portal and then add the employee. Please let us know how it goes.
\n
\n
For the other concern, kindly check the pay basis of the employee from the card file to see if it's hourly or salary. Only hourly employees are being accepted by the MYOB Team. To check the pay basis, please refer to the steps below:
\n
\n
\n
Go to the Card File command centre and click Cards List.
\n
Click the Employee tab.
\n
Click the zoom arrow to open the employee's card.
\n
Click the Payroll Details tab.
\n
Click the Wages tab on the left.
\n
Change the Pay Basis as required.
\n
\n
Please let us know how you go with this.
\n
\n
If my response has answered your inquiry, please click \"Accept as Solution\" to assist other users in finding this information.
\n
\n
Best regards,
\n
Doreen
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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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Hi Doreen,
Thanks for you response.
I have checked the pay basis and it is definitely on an hourly basis.
She has installed and reinstalled the app on her phone (android). I have tried on my phone (iphone) and it's not working anywhere.
However, I have now been able to add her to the location, despite it saying that the approving manager is not active.
I have checked the pay basis and it is definitely on an hourly basis.
She has installed and reinstalled the app on her phone (android). I have tried on my phone (iphone) and it's not working anywhere.
However, I have now been able to add her to the location, despite it saying that the approving manager is not active.
So the problem is fixed.
Thank you!
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