Forum Discussion

BJ_Werder's avatar
BJ_Werder
Experienced User
2 years ago
Solved

Employee with an inactive super fund

Hello. I have received an email from MYOB stating the following...   ACTION REQUIRED | You have one or more employees with an inactive super fund. Sunsuper and QSuper have merged to create a new s...
  • Tracey_H's avatar
    Tracey_H
    2 years ago

    Hi BJ_Werder 

     

    If the super fund was unable to process the contributions to the employee's account, the contributions will typically be refunded. You would then reprocess the super payment. To check if contributions have been successfully paid to employee's super accounts you can check with the super fund.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
2 years ago

Hi BJ_Werder 

 

Thanks for your post. Changing employee super fund details in the employee card>>Superannuation tab will only impact subsequent super payments. Once a Pay super payment is authorised funds are withdrawn from your bank, processed and forwarded to super funds by SuperChoice. When the status is Completed Superchoice have processed the payment and paid to employee super funds.

 

Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • BJ_Werder's avatar
    BJ_Werder
    Experienced User
    2 years ago

    Hi Tracey, thank you for your response. If updating the super fund details in the employee card only impacts future super payments, how do they receive the super for the one that was just processed with their incorrect number then? Do I need to contact SuperChoice?

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      2 years ago

      Hi BJ_Werder 

       

      If the super fund was unable to process the contributions to the employee's account, the contributions will typically be refunded. You would then reprocess the super payment. To check if contributions have been successfully paid to employee's super accounts you can check with the super fund.

       

      Please let me know if you need further help.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.