Employees Pay Has Bounced Back...........However Super Payment was Successful.

Question

I made a payment to a casual employee, and the payment has since bounced back into our bank account (incorrect account details).&nbsp; After many attempts I have been unbale to make contact with the employee to sort out alternative payment arrangements.&nbsp; Problem is their super payment was successfully paid through the "Pay Super" function, so I can't delete/reverse the original pay.&nbsp; How do I now treat this returned payment?

genreve_s · Answer

Hi Leighton,&nbsp;
&nbsp;
You’re right, the superannuation payment does complicate things a bit. Because the super has already been paid, reversal won't be an option. Instead, we’ll keep payroll and STP as-is, and tidy up the bank side:

You can record the returned wage as a Receive money transaction into a wages/electronic clearing (liability) account, so your reconciliation stays balanced.
 When you have the correct bank details, you can then re‑pay the employee with a Spend money from the same clearing account.

Regards,Genreve

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Employees Pay Has Bounced Back...........However Super Payment was Successful.

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